Stand Up to Competition with Live Chat Support

In the virtual marketplace, not everyone has it in them to go up against larger players. Online competitors may as well be a favorite household name but it doesn’t mean you should steer clear of them. Just recall the story of David vs. Goliath! The Biblical tale showcased a town that feared the giant Goliath. He was tall and mighty but that didn’t stop a young David from fearlessly crossing his path. He chose to defy all odds by fighting his opponent with a slingshot and a bag of stones. By the end of the match, David became victorious! You too could make waves by competing online. All you need is soaring confidence and Live Chat Support!

Just because you are a new entry in the virtual marketplace, it doesn’t mean you cannot compete against larger players. Use Live Chat Support to give your online business an edge. It delivers customer support in real-time.

Don’t think it’s possible to compete against more established players? Then, just ask Richard Branson! When the iconic founder of Virgin Group decided to launch Virgin Atlantic, he met many naysayers, including his own bankers! The bank manager thought it was impossible for a record business to launch an airline. He even threatened to foreclose on the whole Virgin Group! Despite the backlash, Branson courageously switched banks and launched Virgin Atlantic. The gutsy entrepreneur recalls competition included TWA, Pan AM, and Air Florida. Branson explains, “I mention these names because none of them exist anymore.” Others failed because they “didn’t focus on the customer”.

He also exclaimed, “You can be a David vs. a Goliath, if you get it right”! If you are ready to take on Goliath, then you need more than just a slingshot and a bag of stones. You need Live Chat Support on your side! It is a web-based tool which guarantees enhanced visitor experience and increased customer loyalty. Help Desk delivers customer support through the aid of live chat technology. You may wonder how an online CRM application enables you to compete with other e-commerce businesses. Studies reveal customers are unhappy with the way they treated by larger enterprises when they ask for support. They are either handled by poorly trained operators that delay responses, have inadequate knowledge or give customers a bad attitude.

Online businesses that integrate Help Desk will have no trouble in winning over customers that want to be treated differently. Upon entering the website, visitors are greeted by customer service representatives (CSRs) whose duty is to proffer assistance.  The web-based tool ensures CSRs are more than just a decoration piece on your website. They proactively interact with every website visitor. As browsers go through the website, chat operators analyze their referral URL, keyword searches and webpage duration. Once a customer hits a stumbling block, CSRs don’t passively wait to be asked for a meaningful solution. They initiate the conversation by sending a chat invitation. Once it is accepted, they help customers by navigating them around the site and by clarifying company policies.