Live Chat Support Provides Customer Service Whether Your Products are Grizzly Proof

Graduating from college is a step towards adulthood. Most college graduates work at finding 9-5 jobs and attending happy hours. Few amongst them have bigger plans up their sleeves. College entrepreneurs want to take the road less traveled. They will work rain or shine to see their childhood dream become a reality. Fresh-graduates will work years on end to build capital or/and will ask for seed funding from investors. Once their prototype is approved, they will speak to retailers around their locale to supply their merchandize. They can use live chat support on their e-commerce websites to create brand awareness and sell their products.

Build Interest with Engaging Content

Live support software is a web-based tool that provides customers service support in real-time. Globally-situated operators use the built-in web analytic feature to assess if help is needed. They are available around the clock and speak various languages.

Buying a dot com domain and linking it to your hosting server is no guarantee website visitors will convert into paying customers. Entrepreneurs will have to employ various content marketing strategies to build interest in their products. They can use informative videos, research papers, and engaging blog posts to justify the high-price. They should give away merchandize to well-known persons in their niche category in exchange of testimonials on their website. The guys behind Yeti coolers wanted to sell their $400 luxury cooler to sport enthusiasts. As they didn’t have the resources to sponsor game hunters and seasoned fisherman, they gave away their coolers and asked for testimonials in return. Last but not least, web-based startups should use an online CRM application to cater to customer inquiries and complaints. One which comes to mind is live chat support!

Don’t Forget Customer Support Service

Prospective and acquired customers want you to be on top of delivering customer support when they want it. You can proudly claim your products are grizzly-proof all you want but situations will arise which will need to be sorted out.

By using live support software, you can leave it to globally-situated operators to take care of those matters. Customer service representatives (CSRs) are online 24/7 and are multilingual. They can live chat with website visitors in various languages including English, Arabic and German.

 
Live support software has a web analytic feature that assesses site usage and webpage duration. Once analysis shows their help is needed, operators do not hesitate to come to the rescue. They send a proactive chat invitation to learn about the problem and propose meaningful solutions.