Top Reasons for Retailers Use Live Chat Software for their E-commerce Websites

In this era of tough competition, you can hardly find a website without live chat software. Although, this web-based chat application offers numerous business benefits for which it is getting a tremendous popularity in the online business world; but here are a few reasons that are becoming the major driving force for retailers to get it installed on their websites.

Free Trial

Free trial perhaps is the biggest reason for retailers to choose live chat application for their websites. You do not have any risk of losing money because all that you need is to simply sign up and test a trail version. Usually, most of the chat software offer one-month free trial that proves enough to check the service while keeping every aspect in view.

Easy Installation

Easy installation is another appealing factor that attracts retailers to take the edge of this chat widget for their online business. Neither you need to follow a complex procedure; nor you need to spend extra time. Just signing up and entering a code will lead you towards few-minute easy live chat installation.

Enhanced Impression of Your Business and Website

Now the websites with live chat support software are considered more reliable and interactive. Moreover, the presence of live chat button also makes your e-commerce website more interactive.

Instant Leads

Live chat makes every visitor on your website, a potential lead for your online business. You can either approach a customer proactively or can respond to a chat request at your earliest. You can gather useful customer information by asking different questions in a one-on-one conversation with your potential clients. Moreover, geo location, real time monitoring feature and chat histories also provide useful customer data to entrepreneurs that can be used to boost lead generation process.

Distinguishing Customer Experience

How live chat support service makes you standout of the crowded market? You can only earn a distinct reputation when you exceed your customers’ expectations. Deploying live support, you can provide real-time, personalized and on-the-spot assistance to your customers throughout their website journey.

Increased Sales Volume

Using live chat you can handle maximum potential clients while keeping the quality of your online customer service. The multi-tasking feature of this web-based chat application enhances your operational activity by enabling your single chat operator to handle multiple chats simultaneously. This way, you can increase your sales volume by converting maximum customers into legitimate buyers.

These factors have enticed retailers to install live chat software on their websites.

Embrace New Technology on Your Website with Live Support Chat Service

Every startup businesses have a unique story it can tell to new CEOs. You should pay attention to what they have to say. You will be able to learn a lot from web-based predecessors. Some found fortune and fame and some vanquished into thin air. It is said that 1 in 3 startup companies fail within thin their first three years. I am assuming you want your e-business to take off but as a cash-strapped CEO you are probably hoping customers will take a liking to your product offering. Here’s a surprise for you- great products do not sell by themselves! Top brands climbed the ladder of success by making the right choices including using live chat support service on their websites!

Have a Better Business Plan

The right business choices do not have to be expensive. You can find web-based marketing tools that are both cost-effective and efficient. For starters, make search engine optimization your top priority. Learn how to improve the content and structure of your website to make it appear in organic search results. You can submit your website to Google, Yahoo and Bing. Visit the webmaster tools to analyze if you’re doing everything okay. You should also embrace new technology. Software for live support service comes to mind. It is an online CRM application that enables you to listen to your customers!

Embrace New Technology

Mastering search engine optimization isn't easy. It requires both technical skills and alchemy. Your efforts will pay off when potential customers arrive at your website. It’s now up to you to retain them on your website. It doesn't matter if you are not an e-commerce website. All e-business websites have their unique conversion goals! They want website visitors to fill out an opt-in form, purchase products, download a product guide or watch an informational video. Get customers to convert with live support service!

Salient Features:

• It is a web-based tool that is integrated on your website within five minutes. Your webmaster is sent a HTML code that he copies and pastes to the backend of your website. Once live chat service is installed, a chat API window and click-to-chat box appears on the screen. You can amend the default theme colors and logo of the chat box. Be sure to position to position the chat button somewhere that it will be easily seen by visitors.
• The innovative business solution puts customer service representatives (CSRs) in charge of your website. They welcome guests as soon as they enter your virtual store. As visitors browse your website, operators use a built-in web analytic feature to keep an eye on their movements. Online metrics include web duration, keyword searches and referral URL source. If analysis indicates help is needed, CSRs send a proactive chat invitation.
• They use text-based messaging to learn as much as possible about customer expectations. After listening, they propose a meaningful solution. Chat operators influence the conversion decision in many ways. They navigate browsers around your website, push links to engaging content and resolve common search queries.

Tips to Increase Your Website Conversion Rate with Live Chat during Holiday Season

Certainly, getting more web-traffic boosts the ranking of your website but this is half of the work you have done for your online business; because the rest half is to convert these visitors into your legitimate buyers. The rest half becomes tougher and tricky, especially during the holiday season, when there starts a steep competition among the retailers to generate more sales for their business

However, using right tools and adopting proper techniques, you can convert your website visitors into legitimate buyers. Live chat software is one of the most reliable and tested online business tools that have helped retailers in increasing conversions on their websites. See how you can you convert potential buyers into true purchasers using this convenient live support service tool.

Step Ahead in Approaching Customers

Sitting idle while waiting for a customer to approach you on his own, is a wrong policy. You need to be more active during busy season like the holidays; therefore, proactively approach visitors, just few seconds after he arrives at your website. This will help to keep him engaged on your website; moreover, it will also let him feel your presence.

Use Targeted Messages

Your responsibility does not end just on the first greeting message; rather you need to keep watching your visitors' activities using live chat visitor monitoring feature. By noticing the time duration as well as the location of a visitor on your website, you can well analyze where he needs your assistance. For instance, if a visitor is on features page or at the checkout stage, you should send messages carrying data related to features and price of the product, shipping costs sand payment methods. The real time assistance can help your visitor to successfully exit through your checkout stage.

Be Prompt in Your Actions

The immediacy of your service has much to do with the usefulness of your live support. Taking too long to respond, can turn your visitors away. Therefore, to serve the real purpose of live chat software on your website, you need to be active in providing quick and relevant responses to your website visitors. Timely responses in the right manners can result in increased conversions for your online business.

Thus, following the above mentioned tips, you can surge your end revenues by maximizing online conversion rates on your website even in the face of steep holiday season competition.

In What Ways Live Chat Transcripts Are Helpful for Online Businesses?

Live chat on a website is conducted in form of textual conversation between online customer service agents and customers. Now business websites are greatly relying on live chat to provide instant responses to their visitors and potential customers. Chat on a business website is conducted through live chat support software that makes it easy for both retailers and purchasers to approach each other.

The text-conversation between the two parties is not wasted; rather, it is saved in the systems in form of chat transcripts. What could be the purpose of saving these chat transcripts?

Chat Transcripts Provide Accurate Information of Your Conversion Rate

Every chat transcript is unique in its kind because your chat agents come across a variety of worldwide customers, having different needs and concerns. By comparing your different chat transcripts at different time, you can know about your progress. You can well analyzed where did you lack and where your performance earned you great rewards.

You can save Chat Transcript as a Chat History

Saved chat transcripts, also known as 'chat histories', can be used at different times for different purposes. For instance, these can be used to generate useful leads for your business. Moreover, in-depth view of your chat transcripts also provides you an insight on your customers’ changing demands and needs.

Chat Transcripts Help you Make Improvements in your Chat Scripts

Even looking at your old chat transcript, you can easily get to know your strengths and weaknesses. You can also make improvements in your existing chat scripts if it has not yielded a good conversion rate. In case, a chat transcript has resulted in a good conversion rate, you can keep it in future to get more conversion.

Chat Transcripts Give You an Analysis of Your Operators' Performance

Another way, chat transcripts are important is that these provide you a clear picture of your operators' performance. You can easily get to know which of your chat agents have brought more conversions for your business. Moreover, you can also get to know whether your live support service agents are completely abiding by companies rules and policies while providing live support.

This is how saving live chat’s transcripts can help online retailers to revise and improve the business strategies while keeping their previous and current progress in view.

Making a Brand Image with Live Chat Software - Market Analysis

Live chat is an extraordinary online communication mode. It can be used in many different ways and on several different dimensions. The software was created to provide ease to the customers during their online shopping spree but it turned out to be a great marketing tool. The companies are using this software to enhance their sales, increase their profits and boost their clients’ satisfaction level high. It is the number one communication channel in the online world and now more and more companies are taking it in to increase their business.


The implementation of live chat software on their websites has also helped these companies to make a better brand image. How are they doing it?

A Smooth Connection:

According to a market analysis, 35% of the small companies are now a brand in their locality because they have created a smooth connection between the company and the clients with the help of this software. Live support service in UAE is considered important in the UAE online market because it is providing them a way to interact with their clients that is appreciated by the clients.

This has never happened before. These companies are hiring and training their chat operators to use the chat software in a convenient and efficient way. They believe in fast, real time and accurate replies to their clients.

Making It Easy For the Client:

You cannot imagine the ways these companies in the UAE are enhancing their service with live chat. They are actually making it easy for the clients to connect with the company. The companies that offer customized products are actually conducting initial meetings and consultations through the live chat. It is proving to be an immediate success for those businesses.

This is not only saving the client’s time, but it is also impressing them and urging them to purchase something from these companies, just last year, these companies make 75% more profit on November and up until now, 45% of the companies have already started their campaigns that are helping them gain more clients.

And as Christmas is just a month away, the online market of UAE is using their live chat to the best of its abilities.

Live Chat Software Eases Visitors Journey on Your Website

Not all the websites present the things in the same manners even when they are selling the same products or services. In the similar manner, not all the visitors are of same caliber to completely navigate through a website. Usually, a visitor leaves a website when he fails to explore the desired information in a proper manner. Even at some websites, visitors need to fill some forms for which they need instant help. Thus, at one point or the other, a browser needs to interact with someone real to whom he could put forth his concerns.

This is the reason that entrepreneur integrate live chat software on their e-commerce websites, so that they could create a friendly user experience. See how this chat application helps you ease your visitors’ journey on your website.

Provide an Easy Connectivity

By providing a live chat button on your e-commerce website, you make it easy for your users to be connected with you while navigating through your website. Moreover, you can also be connected to your visitors using proactive chat greetings.  Thus, the presence of chat button encourages visitors to continue their visits on your website.

On-the-Spot Assistance Let’s Your Visitors Explore You

With the help of live chat, you can track where a particular visitor needs help. Thus, by noticing the time and location of a visitor on your website, you can provide him on the spot and real-time assistance. Chat operators provide personalized assistance to every visitor on their website. To give a more clear idea about a product or service, they can even push links and share images.

Staying Available Round the Clock, You can assist your Visitors Anytime
Different visitors navigate through your website at different times, especially when your website caters to the needs of global market, then the chances for you to get the international visitors become equal. Thus, using the 24/7 availability feature of live chat software, you can serve your international customers, by diminishing the time zone difference.

Language Support

Another way to ease your visitors’ journey is to provide them language support on your website. By deploying live chat support, you can assist them in their native languages. This way, you can better assist the customers, who speak different languages and belong to different backgrounds.

Thus, creating an easy user experience through live chat, you can increase your website traffic.

Little Blunders that Can Ruin the Purpose of Your Live Support Service

Live chat is all about convenience, quality as well as quickness. This is the reason that the modern-day customers prefer to visit websites, which offer live chat support. The chat widget is equally useful both for retailers as well as customers. Businesses, who know how to take the best out of this chat widget, are enjoying all the business benefits even they enter the crowded market place with great zeal and confidence.

It would be no wrong to mention that this web-based chat application is not equally beneficial for all businesses. Entrepreneurs, who properly plan and keep the customers’ comfort as their top priority, can make the most of it; whereas others, who provide a little training to their chat agents, are getting the reversed results.

Here are little mistakes that can ruin the purpose of your live chat.

Wait for Customers to Start a Chat

Not all the customers are likely to locate chat window on your website; nor do all of them believe on the presence of real persons on your site. It is you, who need to make your presence felt, who need to develop your customers’ trust that there is someone real, who will greet them in the same manners as in they are visiting a brick and mortar store. By integrating live support service, you can proactively approach every visitor coming to your site. You can greet him and ask if he needs further help.

Improper Use of Canned Messages

Usually, when the customer volume on an e-commerce website rises to the maximum limit, the chat agents increase the use of canned messages. Canned messages are predesigned responses therefore, do not provide the relevant help to the potential clients all the time. Moreover, these give a robotic feel to your site ultimately turning your customers away. To handle the holiday rush, you need to provide proper training to your chat agents on how to multitask while using live chat software.

Delayed Responses

Live chat is more appreciated for its quickness. Websites, which deploy online support, claim to provide on-the-spot responses to the customers. However, when handling traffic load or tough questions, the live operators take longer than normal. This ruins the purpose of implementing live chat on your e-stores because a delayed response might irritate customer, consequently causing him to leave your website.

To reap the real benefits of live chat support, you need to provide proper training to your live chat agents on how to handle the rush or tough customer complaints.

Live Chat Software – Make Your Service Shine This Halloween

Halloween is scary enough without you giving bad service to your clients. This is the time of the year when you need to up your game; make some new changes in your sales strategy and pave new ways towards success. Apparently, having live chat software can make a lot of difference. The chat software has the ability to change the face of your customer service completely. There will be no more complaints, no more whiny customers and there will definitely no more lost sales. 

Live chat support software has some pretty amazing features to back your customer services up. Halloween and other holiday seasons are very beneficial because these seasons allow the company to make clients from all over the world. Sometimes, the companies are left in a sticky spot by a foreign customer. The customer starts talking in a different language or emails in a different language. The customer care representative has no idea what he is supposed to do.

Well, if you have live support service software in UAE, you do not have anything to worry about. This is because the software will have multilingual feature, which will allow you to talk to the client in their preferred languages. Right now, the live chat software in the market is supporting languages like German, Arabic, French, Spanish and Chinese.

Also, the chat software is easily customized. You will not have to hire a professional to customize your chat window according to the occasion. It is easy enough and you can handle it on your own. If it is Halloween then you can put up some fun Halloween animations and sounds on your chat screen, put up pictures of your employees in costumes etc.

If you are having problems with handling your Halloween crowd, you do not have to worry. You can hire a support company and let them handle your services. They will easily manage the crowd, handle everything with professionalism and give right opinions to your clients.

In short, the hired support will bring more money to your back account and make sure there is more to add.

Wash Away the Fear of Rejection using Live Chat Software

With every passing day, the competition in the world of online marketing is becoming tougher as every business today is taking the form of e-business. Having umpteenth alternatives available in the market, the online customers are adopting the trend of jump shipping the products or brands for one reason or the other.  As a result, almost every online retailer is somehow caught by the fear of being rejected.  The foremost thing you are required to overcome this issue, is to provide the best online services to your customers as this factor can make or break the impression of your product or business. The ongoing progress in the online marketing techniques has introduced the online retailers with a new technology to overcome this phobia of being ostracize. The Live Chat Software is especially designed to cater all the needs of online customers so that they could nourish a strong bond with their retailers.

Here are the following ways through which you can provide best online customer services;

Be Available: When it comes to customer services, your availability to potential and current clients is very important because a little absence can let them to switch to other websites. Using Live Chat Software you can make yourself available 24/7 to all the customers across the globe.

Proactive Approach: Taking the edge of Live Support Service, you can approach the customers proactively the moment they land on your webpage. This will engage your customers and let them feel how important they are for you!

Provide Instant Response: The live operators offering Live Chat Software on your website are always ready to provide the instant and satisfactory responses to all the customers and help resolving their queries regarding the products and services. The continuous instant responses will not let your customers to switch to the other webpages and will ultimately lead them to make a purchase.

Cost Effective: Live Support Service is also appreciated as it is highly cost-effective both for the online buyers as well as retailers.

Time Saving: Being proactively approached and getting all the answers just in a fraction of time, saves customers’ time.

 
On the short note, making your Live Support Service better will surely boost your courage to step ahead in the race of online marketing.

Live Web Chat - More than a Regular Textual Based Messaging

In a layman’s view live chat is just a regular text-based messaging between an online sales person and a customer. This is not actually the whole fact because the live chat is far more than a text-based instant messaging. The web-based chat application actually bridges a link between a retailer and a distant customer. It has given a new life to e-commerce websites by making them more interactive and useful for their customers. Earlier before the arrival of this chat application, the e-commerce websites were just considered a source of information but the terms e-store and e-shops got the real meanings with advent of live chat software.

By giving a look of typical walk-in store to your e-commerce website, live web chat increases your online conversion rate as well as revenues. The presence of live chat  attracts customers by ensuring real human presence available to assist them with real-time responses.

The text-based conversation through online chat becomes a source to provide a seamless and error-free assistance to all online customers. Retailers don’t need to make their customers wait long for their turns because the multi-tasking feature of online support enables live operators to provide replies to multiple customers simultaneously.

Along with increasing your productivity, live chat support helps you reduce shopping cart abandonment on your website. Enhancing the customer service skills of your support personal, live online chat enables your chat agents to resolve customer complaints in a more professional way and providing quick responses resulting in developing positive bond between the operator and the customer. Using this web-based chat widget, your live chat agents can turn an unhappy customer into a satisfied buyer. Moreover, by conducting a seamless conversation, the retailers can keep customers engaged in their service. Providing on-the-spot, real-time and personalized assistance, the online sales persons can turn a potential buyer into a lifelong customer.

Live chat software enable operators to save the chat history of every visitor which may  help retailers to prepare insight-driven market and sales strategies.

It is justified to say that online chat has become an integral part of every ecommerce website for its remarkable features.